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TERMS AND CONDITIONS OF USE
The terms and conditions hereafter apply to all orders for products and services placed on the website www.unchicfou.com The customer must acknowledge all terms and conditions before placing any order, as these terms and conditions are accessible on the site. un chic fou company reserves its right to adapt or change the current T&C at any point in time. The applicable version of these T&C is the one present on the website www.unchicfou.com at the time of purchase. Therefore, placing an order requires the total acceptance, without any reserve, of these conditions by clicking the button « I have read and accepted the sales terms and conditions ».
SITE INFORMATION AND ACCESSIBILITY
www.unchicfou.com is a e-commerce site owned and managed by Nathalie Rossel. The site is open to all internet users by principle, 24/7, except for, programmed or not, interruptions by Nathalie Rossel or her service providers, for maintenance purposes or force majeure (as defined in the present document). un chic fou cannot be help responsible for any damage, whatever its nature, resulting in the site’s unavailability. un chic fou cannot guarantee that the site is exempt from anomalies, mistakes or bugs of any kind, nor that the site will function without any breakdowns or interruptions. un chic fou can, in this respect, decide freely, and at its entire discretion, any period of unavailability of its site or of its content. un chic fou cannot be held responsible for any problems of data transmission, connexion or site unavailability.
In order to place an order, the customer must register on the site beforehand by creating an account/profile with all the required information. The customer’s registration is validated by the un chic fou team after verification of the standard form filled by the customer. The customer receives an email confirmation of his registration. While creating his/her account, the customer must ensure the correctness and the comprehensiveness of the information given. The customer is required to update his personal information at all times. In case of error in the wording of the details/data of the recipient, un chic fou cannot be held responsible of the impossibility to deliver the ordered products correctly. By registering on the website, the customer declares and guarantees he/she is an adult and has full legal capacity to conclude a contract. un chic fou can delete a customer’s account at any given time, for any reason, in its sole discretion.
DATA PROTECTION & INTELLECTUAL PROPERTY
In Switzerland, personal data is especially protected by the Federal Law on Data Protection (LFD of 19 June 1992, status as of 1 January 2014). All elements of the website un chic fou are and remain the exclusive intellectual property of un chic fou and are protected by the trademark law. Nobody is allowed to reproduce, copy, transfer or use, even partially, the visual and written elements of the website. All contents from the site www.unchicfou.com are protected by trademark rights, including texts, graphic designs, photos or any other illustrations, whatever their kind. Any use of the brand un chic fou and/or its logo, under whichever possible form or manner is strictly forbidden without prior written consent of the author.
The information required from the buyer is necessary and is used to process the order. They can exclusively be communicated to the partners of un chic fou who are involved in the processing of the order. Solely the buyer is responsible for the correct access and the use of the data (username and password) provided by Paypal at the end of the buying process. He is fully responsible for any consequences arising from their use. The buyer’s personal data communicated to un chic fou are treated confidentially. un chic fou commits to never transmitting this data to any third party.
The products sold on the website unchicfou.com/store are described and presented as accurately as possible. Nevertheless, should an error occur, un chic fou cannot be held responsible in any way. The pictures of the products are of indicative nature only.
The customer can select as many products as they desire and add them to their « basket ». The « basket » summarizes the products selected by the customer as well as their prices and all associated costs. The customer can modify their basket freely before final validation of the order. Validation of the order is regarded as acceptance by the customer of the terms and conditions, products bought, as well as their prices and associated costs. When accepted, a confirmation email summarizing all elements of the order (products, quantities, price, availability…) will be sent to the customer by un chic fou. For this purpose, the customer expressly accepts the use of email to confirm the content of their order. Invoices are available in the « my account » section of the website. un chic fou remains free to refuse all or part of the purchase order at its own discretion, in particular when a product is no longer available.
PRICES AND PAYMENT
All prices mentioned on the website are in Swiss francs VAT included or in Euros without VAT. They do not include delivery costs or any other costs such as custom tax, foreign VAT, etc. These will be at the buyers’ charge. un chic fou reserves its right to modify its prices at any time but products will be charged at the applicable price at the time of purchase, subject to availability. Payment is required at the time of order. The buyer can settle his/her purchase order by using the PAYPAL online secured payment provider or by Credit Card (Visa, American Express and Mastercard) or by wire transfer.
un chic fou delivers in Switzerland and worldwide, (except in P.O boxes) within the following timing: – 1-3 working days for Switzerland – 2-5 working days for Europe – 12 working days for the rest of the world. un chic fou is however not responsible for any delay or any damaged or lost jewels during the delivery time. Postage and delivery are handled by the Swiss post, with a registered parcel, at the address indicated by the buyer on the purchase order. The delivery costs are: – CHF 9 (Swiss francs) for shipment in Switzerland – CHF 14 (Swiss francs) for shipment to Europe and the rest of the world.
The client can also opt for the « Click & Collect » option and come to pick up the order at our showroom, boulevard des Tranchées in Geneva.
RETURN POLICY AND REIMBURSEMENT
The customer has the right to return the product bought from un chic fou within 7 days of reception of his/her order. The return must be notified beforehand by an email at the following address : email@example.com. The return of the product is the buyer’s own responsibility. Regarding return costs, we invite you to scan the receipt and send it by email at firstname.lastname@example.org with the email object “RETURN” along with your order number. Upon receipt of your email, the full amount of the return costs will be reimbursed by an e-gift card valid for a full year on our e-shop. In case of a returned article, un chic fou will reimburse the buyer with the related amount as quickly as possible, after retrieving the delivered products. un chic fou will use the same payment account as the one used for the order. un chic fou will not reimburse the buyer if one or some products are returned worn, used, damaged, in bad condition, and/or without the original packaging and/or label. Should this happen, the product(s) will be sent back to the buyer at his/her own costs and no reimbursement will be made by un chic fou. When returning a product, un chic fou asks the buyer to execute the following procedure: – Wrap the product correctly and safely and place it in a parcel or bubble envelope – Send it by registered post – it is important to keep the post receipt/tracking number in order to be able to track the parcel. – The parcel must be sent to: un chic fou, boulevard des Tranchées 46, 1206 Genève. Promotions or sales cannot be returned or refunded. Return costs will be paid by un chic fou if the delivered product(s) are different from the ones ordered or if it (they) are damaged.
In the online sales process, un chic fou is bound by an obligation; it will take no responsibility for damages resulting from the use of Internet such as data loss, hacking, viruses, services/line break, or other unintended or unexpected problems.
Rhodium silver and golden brass can wear out over time and/or because of different factors such as frequent washing, contact with perfume, creams … etc. Keep your jewelry in its original packaging and try to take it off as much as possible before you wash, swim or apply cosmetics products. Special cleaning products which can be found in drugstores will allow you to clean them easily.
APPLICABLE LAW AND JURISDICTION
Any conflict or dispute related to the use of www.unchicfou.com and www.unchicfou.com/store will be subject to Swiss law. These general conditions are ruled by Swiss law, in particular by the Code of Obligations which applies for any matter not mentioned in these terms and conditions. This applies to substantive rules as for the rules of form. In case of a dispute or a claim, the buyer will primarily try to find an amicable solution with un chic fou.
By using and registering on the website unchicfou.com/store.com, the buyer agrees to stick to the present T&C and warrant un chic fou that: (1) he/she is of age in his/her country of residence or has the necessary powers and authority to bind the company that he/she represents in the transactions processed on the website www.unchicfou.com. The buyer is sole responsible for the access and the use of the access data (username, password) sent to him/her by un chic fou at the end of the registration process. He/she is therefore exclusively liable for any consequences that may result from this. The personal data provided by the buyer to un chic fou is treated with utmost confidentiality. un chic fou is committed to never pass it on to a third party. The site content of www.unchicfou.com, including texts, graphics, pictures and other illustrations of any kind, is protected by the trademark law. Any use of the brand and/or logo of un chic fou in any form and by any means whatsoever is prohibited without the prior written consent of the author (owner).